JJ's Custom Cakery Frequently Asked Questions

1.) Where are we located?

We're located in Cranbrook, British Columbia but we are happy to service near by communities including Creston B.C., Nelson B.C, Kimberley B.C, Fairmont B.C, Invermere B.C, Radium B.C, Jaffray B.C, Fernie B.C and Sparwood B.C.

2.) How do I pay?

We accept Cash, Personal Checks and Interac e-Transfer.

3.) What is fondant?

The smooth, almost flawless icing seen on many traditional wedding cakes is fondant. Depending on the type of fondant, it can be rolled and draped over a cake or poured over a cake as a liquid. Fondant gives a cake a smooth, professional appearance, keeps the cake moist longer, and provides a distinctive flavor and texture.

4.) Do you offer cake consultations / tastings? How many people can I bring with me?

Tastings are complimentary for wedding and large party cakes. For smaller cakes, there is a $25 fee for the tasting and consultation. We ask that you don't bring more than 2 other people with you.

5.) What do I need to bring to our consultation?

We request that you have your venue, flowers and colors set for your wedding. If not then no worries, we can always come up with a design and add colors once you have those details set. Also if there are any pictures of cakes that you like please bring those with you and we can design a unique custom made cake to fit perfectly in your wedding.

6.) Do I have to make a deposit to reserve my wedding date? If so, how much is it and can I get a refund, if we cancel the date?

Yes, a deposit is required to reserve your wedding date on our calendar. Your deposit is based on the total estimated amount. We ask that you be absolutely certain that you would like to work with us, as all deposits are date specific and non-refundable.

7.) How much will my cake cost?

Cake pricing is based on the design of the cake.  Pricing will be discussed on a individual basis.

8.) How far do you deliver?

We are willing to travel anywhere our cakes can safely be delivered so please contact us to inquire about a specific location. Delivery inside Cranbrook is free and there is a delivery fee for areas outside Cranbrook.

9.) I am not ready to make design decisions yet but I want to reserve our date so you don’t get booked up, is that possible?

Yes. You may reserve your date with a deposit. Final arrangements just need to be made at least 6 weeks prior to your event. All deposits are non-refundable.

10.) How far in advance should I order a cake?

For Wedding Cakes/Cupcakes we ask that you contact us as soon as possible. We usually need at least 6 weeks as we book up quickly. For specialty cakes, birthday cakes and cupcakes we ask that you please contact us 2 weeks in advance.

11.) Are your cakes made from scratch?

YES our cakes are always fresh and we use only the best ingredients!